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Primary Privacy Statement

Effective May, 2018

Trust is an extremely valuable currency. At Flexible Steel Lacing Company (Flexco), we want to continue to earn your trust and always respect your privacy and rights. Therefore, please review our website privacy statements and policies with care.  Updates in this version of our Privacy Policy reflect changes in data protection law.

When you visit a website, it may collect information about your browser, your preferences, or your device to make the website work as you expect it to. This information can be collected in the form of cookies which are stored by your browser. The information collected does not identify you directly, but it can give you a more personalized website experience. Click here to learn more about the types of cookies used by our websites and/or to opt-out of optional cookies. 

This is a website created and maintained by Flexco. We respect your right to privacy and provide this statement to inform you regarding our use of information collected through this website.

who we are

Our Global Headquarters are located in Downers Grove, IL USA.

Our postal address is:

2525 Wisconsin Avenue
Downers Grove, IL 60515

We can be reached by phone at: 1-800-323-3444

We can be reached electronically by completing our Contact Us form.

For questions about data privacy and security, please contact:

Tammy Balogh
2525 Wisconsin Avenue
Downers Grove, IL 60515
1-800-323-3444

What we do, and NOT do, with your data

For each visitor to our website, our web server automatically collects and logs the following types of information:

  • Type of user agent (web browser) used, software manufacture and version number
  • Type of operating system
  • IP address
  • Time of visit
  • Pages visited

This data is collected for the sole purpose of diagnostics and troubleshooting should website issues arise.

Visitors to our website who have JavaScript enabled are also tracked using Google Analytics. You may opt-out of Google Analytics tracking at any time using our Cookie Settings page. Google Analytics data is shared with Google. For more information on Google's Privacy Policies, visit: http://www.google.com/intl/en/privacypolicy.html

We leverage the HubSpot marketing automation platform to assist us in better serving our current and prospective customers. Information from this platform may be used to provide you information on our products and services. Data collected by the HubSpot marketing automation platform is subject to both our organization’s privacy and data processing policies and those of HubSpot.  For more information on HubSpot’s privacy policies, visit: https://legal.hubspot.com/privacy-policy.  For more information on HubSpot’s data processing policies, visit: https://legal.hubspot.com/dpa

On pages within our website, we have published forms for collecting information, such as surveys and/or site registrations. All information collected in this fashion is volunteered by the consumer, including:

  • information we receive from you on applications or other forms, on our web site, or through other means
  • information we receive from you through correspondence and other communications with us
  • information we otherwise obtain from you in connection with providing you our products and/or support services.

We do not share your information with 3rd parties unless explicitly stated and agreed to at the time the information is collected and we do not require visitors to provide private information.

We do not request nor accept sensitive personal information, such as:

  • Government Identifiers (i.e. Social Security #’s, Driver License #’s, etc.)
  • Bank Account Numbers
  • Credit Card Numbers

Our website is not equipped to receive, store or process these types of information.  Any requests for these types of information are directed off to our 3rd party partner websites who are equipped to deal with such information.

This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Why We Collect your data

The information we collect is used for internal review and to improve and optimize the content of our website for our visitors and search engines. We do not sell this information to anyone and only disclose information when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.

If you supply us with your e-mail address, postal address, and/or telephone number on-line you may receive periodic communications from us with information on new products and services or upcoming events. If you do not wish to receive such communications, please let us know by using the opt-out feature on the e-mail communication you received or contacting us at marketing@flexco.com.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Website to notify you of these changes.

How long do we need it

If you have opted-in to receive our blog content (or information on events, or any other type of outbound communications, etc.) or any other content, we keep this data until such time as you opt-out. You always have the ability to opt-out of our communications.

If you have opted-in to any of our performance, advertising, or other features that utilize cookies for the purpose of giving you and other users the best possible experience, we keep this data until such time as you opt-out.  You always have the ability to opt-out of non-essential features that utilize cookies. 

What Are your Rights with respect to your data?

Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information.

To the extent that Flexco processing of your Personal Data is subject to the General Data Protection Regulation, Flexco relies on its legitimate interests, described above, to process your data. Flexco may also process Other Information that constitutes your Personal Data for direct marketing purposes and you have a right to object to Flexco’s use of your Personal Data for this purpose at any time.

Cookie Information

Flexco employs cookies in our websites that help us collect information. For more information on Cookies, please see the policies on our Cookie Settings page.

Ad Servers

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

Security

We take precautions to protect information we collect.  All information is collected over a secure, encrypted connection and stored in a secured database.  Our website is secured and protected by our Microsoft Azure Cloud hosting partner.  Learn more about Microsoft Azure Security and  Microsoft Azure Privacy.

All access to information is tracked through named accounts (i.e. shared access accounts are not permitted).  Any personal information is restricted to employees who require the information to perform their job (i.e. customer service can access your contact info).  All accounts are managed centrally, require strong passwords and are immediately disabled in the case of employment termination.

Changes to our Privacy Policy

Flexco may change this policy from time to time by updating this page.  This policy is effective from May 1st, 2018.